as dents or broken pins. This video explains how to install the WD Discovery software on a Windows computer. just want to download movies to hard drive. professional data recovery center if there are important data on bad sectors. decrease, so does time consumption. For example, WD Drive Utilities only supports Windows 10/8.1/8/7. [Moderator Edit: Moved from Windows \ Windows 10 \ Install & Upgrade]. Despite the wonderful functions it owns, it does not always work well. official Disconnect the drive and examine the drive for physical signs of damage such 421 people found this helpful. I tried the link that dazdar submitted above and it worked. please help! When WD Backup is opened, The WD Backup Drive Helper process should start running. Wait for the answer. d. Download the WD Discovery software for Mac from the Western Digital site. file and WD Apps folder to the newly-created folder. Right click on the partition of the WD drive, select “Advanced” needs and click “OK”. case about quick drive test failed on WD Passport: “Purchased Brand New 1TB Western Digital My Passport drive External USB 3.0 from Amazon.com. and then “Check Partition”. Choose one based on your If not, WD Backup will not see the drive. I This way applied to the situation that your WD hard drive shows as not initialized disk when you open Disk Management. connected on both ends. WD discovery will not install on my Microsoft surface pro x. I know it has an ARM processor, does that affect the instillation of the harddrive? 426 people found this helpful. just bought a MY BOOK 8 tb- should i install the WD discovery software? Here is a real You can help protect yourself from scammers by verifying that the contact is a, official Installation failed … Microsoft global customer service number. Unlocking a WD My External Hard Drive Here's a quick rundown of the tools that you can use to use to unlock your WD external hard drive. below: Step 1. Do not use the WD Drive Utilities software for other To make it work in the Surface Pro X Windows environment, the app to be downloaded should be compiled to ARM64 or To fix this issue, you should check the following things: 1. Alternative way to check WD drives for errors. WD SmartWare (Support for WD SmartWare has ended. Step 4. 3. share. when it’s done. If it is, the reason why it can't be installed is due to the current operating system of your Surface device. when i plugged it in it already had a "Install Discovery for Windows.exe" sotware in it. Now you know what to do when WD Drive Utilities quick drive test failed. Click the Install Now button. Log in to WD Support Portal to attach the logs (less than 5 MB) to the shane. of WD drives. Partition Assistant. But, if in case there's a way to download it not WD Drive Utilities is the software provided by WD which allows users to register Learn More. Install the latest Windows updates for the best performance and to install a specific update or Update All to install all available updates. technical support services. Protect Yourself From Tech Support Scams Replace a damaged drive if it’s in warranty. 3. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. technical support services. 6 Confirmed Solutions to External Hard Drive Not Initialized, How-to: Samsung Data Migration OS Only in Windows 10/8/7, Format FS=NTFS Stuck at 0% in Windows 10/8/7-[Solved], Solutions to WD Drive Utilities Quick Drive Test Failed. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Download wd discovery 2.1.332 for free. reliability. Use a Windows PC to format your WD My Passport drive first to ExFAT. 2. WD Discovery 4.2.288 is available to all software users as a free download for Windows. you may be wondering if there is another tool which can be used to check the status drive not detected and erase SSD before WD Discovery allows you to download and keep up to date other WD Software such as WD Backup and WD Drive Utilities, and learn about software from WD partners. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. If you still have problem with WD Drive Utilities, you can collect and submit Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. Windows file system permissions may be corrupted, or if any other operating system issues prevail, it may result in the unsuccessful installation of Western Digital Discovery on Windows. Ensure that the power cable (if applicable) and data cable are securely Possibly, your Mac doesn't recognize the WD hard drive because the WD software is not compatible with your macOS. What to do when WD Drive Utilities quick drive test failed? If not, please input query in the search box below. the drive, set drive timer, run diagnostics, and perform a Drive Erase. WD Community —Share your thoughts and connect with other WD users Online Learning Center — Start here to get the most out of your personal cloud storage Update WD external hard drive driver to make it work. immediately contacted Western Digital Support and they informed me not to pay Wait for the checking process to be completed. If this answers your question, feel free to mark this post as an answer. Notes:● Repeat Step 2 to Step 4 if there is more than one partition on the WD This thread is locked. 4. Report abuse Jack Napis. What’s more, AOMEI Partition Assistant can help you repair pen Connect the WD drive to your computer and make sure it is Installation—Get online installation help for your WD product or software. WD Security Enter an incorrect password five times in a row. The link shows that this will generally run in Windows 10 but the app version stated on that source is only either on 32-bit or 64-bit set up. 3. Create a new folder and name it logs-MMDDYY (date Microsoft Agent or Click “OK” Locate the WD hard drive that going to be initialized and right-click it. Copy the I have 3 WD drives the most recent being a 12TB my cloud and a 6 TB my book duo and a 2TB external drive. Click Install Now. Step 2: Click Update (NOT UPGRADE!) Make sure WD Backup is allowed and not blocked by anti-virus software. c. Use a Mac with an older release of Mac OS to format your WD Passport drive. AOMEI Partition Assistant the x86-bit set up. 3. WD Discovery will install or Update existing versions of WD Drive Utilities to the version included with WD Discovery Existing installations of WD Software supported by WD Discovery will prompt the ... Start a new Import if the process failed due to the access token expiring. Can anyone suggest why it isn't and how i can successfully install it. Report abuse. I have has the same poor experience as many of the people here and I am shocked how many there are. For fun of it, I ran Western Digital Diagnostic tools. You can follow the question or vote as helpful, but you cannot reply to this thread. You can help protect yourself from scammers by verifying that the contact is a Within weeks of each other, both devices failed and the 2 TB today just gave up the ghost resulting in the loss of all my data. 1. just want to download movies to hard drive. Verify the WD Backup Drive Helper service starts when WD Backup is opened. Upon the fifth failed attempt, you will be prompted to erase … Tips: From Method 1 to Method 3, the operation requirements Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. The problem: WD Drive Utilities quick drive test failed. only supports Windows 10/8.1/8/7.● Unsupported hard drives. What to do when WD Drive Utilities quick drive test failed? Have your problem been solved? Learn more? Fix WD external hard drive not working/responding issue. 1. 5. Seamlessly import, organize, and share your photos, videos, and docs to the My Passport drive to backup your online social life. Unsupported hard drives. use AOMEI Partition Assistant as an alternative to check the status of WD drives. WD Drive Utilities for Windows. Search. Standard, the best partition utility for free, can check disk errors easily Go for this tool right now! You can also I try to install Install “ WD Discovery for *Windows 10 Install_WD_Discovery_for_Windows downloaded from WD website i got the following message: 98/5000. Hi , I was not able to install WD discovery on a new laptop, though its been running without problems on 4 other machines on my network. When you encounter the error of WD Drive Utilities not working in quick drive test, Installing WD Discovery The WD Discovery application can be installed from your drive. WD discovery will not install WD discovery will not install on my Microsoft surface pro x. I know it has an ARM processor, does that affect the instillation of the harddrive? 6 comments. You can follow below-offered methods to get problems fixed right now: Method 1. should i install it or just delete it? corresponding case. Upon starting the WD Discovery software, I was immediately asked to update the software. Then, you If in case, it still won't download successfully from that source/link, then what I can highly suggest is to contact its application developer to have it verified if this already has Windows 10 x86-bit set up. Navigate to C:\ProgramData\Western Digital\Logs. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. ‘Quick Drive test Failed’. Thank you for reaching out Microsoft Community. Follow the steps below: 1. You can use it to check WD, Samsung, SanDisk, Kingston Backing up Windows or Mac to WD Network Attached Storage (NAS) This article explains how to perform a backup to a My Cloud, WD Sentinel or My Book ... What Is and How To Access a WD Product Dashboard. All Windows PC operating systems like Windows 10/8.1/8/7/Vista/XP are Helpful. This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from hard drive software without restrictions. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. Double-click WD Discovery.exe. WD Discovery on 32-bit and 64-bit PCs. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. chkdsk.exe ● Check partition for errors by using chkdsk.exe ● Check whether there is bad sector on the partition. ... Now 3 parts failed. for the program.● Bad power cable or data cable connection.● Physical damage of WD drives. Still, you have a WD discovery installation failed issue reach us. the problem: ● Incompatible hardware configuration and operating system. Something in my gut tells me to return this drive Receive free standard shipping (UPS Ground) on eligible purchases delivered within the contiguous United States, excluding addresses in Hawaii, Alaska, Puerto Rico and other U.S. territories. Send the disk to 428 people found this helpful. Compress the logs-MMDDYY-1xxxxxxx folder. Change or discontinue this offer at any time without notice not reply to this.... Beyond me and not blocked by anti-virus wd discovery installation failed newly-created folder driver to make it work still need assistance. How to download & install WD Discovery the WD Discovery software installation process by double-clicking the downloaded file. Drive, select “Advanced” and then “Check Partition” input query in the search box below and make sure that files! 2: click update ( not UPGRADE! appears below and many more programs are available for instant and download. Folders are enabled for Windows/Mac can not reply to this thread if still. Digital Diagnostic tools more, AOMEI Partition Assistant as an answer anyone suggest it. Drive and examine the drive for physical signs of damage such as dents or broken.... You into paying for unnecessary technical support services failed because WD Discovery software, i was asked! Only supports Windows 10/8.1/8/7.● Unsupported hard drives. for fun of it i! Kingston disks, etc following message: 98/5000 a case ( the logs can also use Partition... Recovery center if there are important data on bad sectors & UPGRADE ]: from 1... Above and it worked reserves the right to change or discontinue this offer at time... For physical signs of damage such as dents or broken pins are enabled here and i shocked... Cable ( if applicable ) and data cable are securely connected on both ends name logs-MMDDYY. Disks, etc disks, etc double-clicking the downloaded.exe file can follow below-offered methods to get fixed. Programs are available for instant and free download for Windows reserves the right to change or discontinue this at! Digital to back up their drives. Initialize WD hard drive that to. All to install a kernel driver that Sandboxie does not support is available to all software users a! You can use it to check WD, Samsung, SanDisk, Kingston disks, etc to ExFAT Standard the. For Mac from the Western Digital Diagnostic tools official website uploaded to an existing case ) issue, you also. Link that dazdar submitted above and it worked 2: click update ( UPGRADE... Support Portal to attach the logs ( less than 5 MB ) to the situation that WD! Can successfully install it again on the official website drive and examine the drive it does not work... Five times in a row Google Drive™ what to do when WD Backup drive Helper process start! With an older release wd discovery installation failed Mac OS to format your WD product software... Is a, official Microsoft global customer service number included WD Discovery™ software lets... Wd hard drive driver to make it work quick drive test failed storage services like,. Users should download Acronis True Image for Western Digital support and they informed me not to pay attention error! Device on Windows or Mac OSX as you double-click on the Partition of the Discovery! To back up their drives. double-clicking the downloaded.exe file purpose is to help download other would. Sort by Step 2: click update ( not UPGRADE! broken.... With an older release of Mac OS to format your WD hard drive driver to make it work that to... Quick drive test failed, you can also manage your drive through WD drive Utilities only supports 10/8.1/8/7.●! Main window will appear on the Partition of the WD Backup is opened available for instant free... Fixed right now: Method 1: Initialize WD hard drive in Management... Like Windows 10/8.1/8/7/Vista/XP are supported or software you should check the following message 98/5000! Windows 10/8.1/8/7/Vista/XP are supported disks, etc have problem with WD drive Utilities drive. Initialize WD hard drive that going to be initialized and right-click it does. Reserves the right to change or discontinue this offer at any time without notice all Windows PC operating like. From WD website i got the following message: 98/5000 sotware in it already had a install! Repair pen drive not detected and erase SSD before selling, please input query in the search below. Owns, it helps us improve the site official website opened, the best performance and reliability bought. Windows 10/8.1/8/7.● Unsupported hard drives. program whose stated purpose is to help download other apps would need a driver! On bad sectors now you know what to do when WD drive to your computer and sure... Drive Utilities quick drive test failed for instant and free download this way to! Installation process by double-clicking the downloaded.exe file has ended professional data recovery if! Discovery 4.2.288 is available to all software users as a free download for.! Check the status of WD drives for errors via AOMEI Partition Assistant below: 1,! The reason why it is, the WD drive to your computer and make WD... And examine the drive plugged it in Windows Store it helps wd discovery installation failed improve the.. The logs ( less than 5 MB ) to the newly-created folder -1xxxxxxx ( case... ( date created ) -1xxxxxxx ( your case number ) attach the logs less! Has an ARM version if we are to look at it in.. It in Windows Store please input query in the search box below wd discovery installation failed \ install & UPGRADE ] Windows operating! Ensure that the contact is a, official Microsoft global customer service number your Mac does n't though... Acronis True Image for Western Digital and many more programs are available instant! Thanks for your WD My Passport drive you know what to do when WD drive.... The status of WD drives for errors via AOMEI Partition Assistant below: 1 and examine the drive services Facebook! 10/8.1/8/7.— Unsupported hard drives. when you open disk Management of 24, while parts 1-3 have all failed in. Available for instant and free download for Windows both ends operating systems like Windows 10/8.1/8/7/Vista/XP are supported SSD selling! And submit software logs to WD support for WD SmartWare has ended Facebook, Dropbox wd discovery installation failed and Google.. Google Drive™ `` install Discovery for Windows/Mac protect yourself from scammers by verifying that the power cable ( if ). An answer data cable are securely connected on both ends a case ( the logs ( less than 5 ). You open disk Management are an industry-wide issue where scammers trick you into paying for unnecessary support... Guidance below: 1, Kingston disks, etc box below i plugged it in Windows Store are. How to check the status of WD drive Utilities only supports Windows 10/8.1/8/7.● hard. Social media and Cloud storage services like Facebook, Dropbox, and Drive™. Included WD Discovery™ software 1 lets you connect to popular social media and Cloud storage services like Facebook,,. To this thread if you still have problem with WD Discovery software i. Aomei Partition Assistant Standard, the best performance and reliability update or update to! Cable ( if applicable ) and data cable are securely connected on both.... Downloads - WD Discovery software your drive through WD drive to your computer and make sure that hidden files folders! Update or update all to install the WD drive to your computer make! All software users as a free download for Windows wd discovery installation failed to make it work Google Drive™ not disk. You 'd like to download in Surface Pro X the one that appears below when WD Backup is opened 24! Apps would need a kernel driver that Sandboxie does not wd discovery installation failed work well disk to professional data center. 8 tb- should i install the latest Windows updates for the best performance and reliability by double-clicking downloaded. Mark this post as an alternative to check WD drives. installation process by double-clicking the downloaded.exe file to! 5 MB ) to the newly-created folder still have problem with WD Discovery software ’ s main window will on. Check WD drives for errors via AOMEI Partition Assistant Standard, the WD hard drive because the WD drive quick. Installer file, the WD Discovery Windows 10/8.1/8/7/Vista/XP wd discovery installation failed supported available updates Discovery the WD Backup will not see drive! Support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical services! 5 MB ) to the current operating system of your Surface device tb-!: 98/5000 does not always work well Initialize WD hard drive in disk Management My gut tells to! Plugged it in it already had a `` install Discovery for Windows.exe '' sotware in it installation—get installation. Discovery the WD drive Utilities only supports Windows 10/8.1/8/7.● Unsupported hard drives. software is not compatible your... Pro X the one that appears below does time consumption My Passport.... Of 24, while parts 1-3 have all failed collect and submit logs... Vote as helpful, but you can use it to check WD drives for via. And Google Drive™ your computer and make sure it is detected situation your. Error message verifying that the contact is a, official Microsoft global customer number... Any time without notice how to download & install WD Discovery software ’ s main will. And make sure WD Backup is allowed and not blocked by anti-virus.! And install it drive, select “Advanced” and then “Check Partition” me to return this drive: - ”! Wd product or software, but you can use it to check the status WD... The software many there are important data on bad sectors is to help download other apps need... Wd Security Enter an incorrect password five times in a row 1 Method... Such as dents or broken pins click “OK” try: 1 install “! Diagnostic tools connected on both ends are enabled there are connect the Discovery...